News & Inspiration / Posted on

Major Wheelchair Issue in Illinois

Access to wheelchair repair services for Illinois wheelchair users could take an estimated 60-90 days due to a provision in the Save Medicaid Access and Resources Together (SMART) Act. For example, one supplier currently must hold 700 repair orders due to this Act.


Please help put an end to these unacceptable delays!

The consumer grassroots efforts on the Illinois Medicaid wheelchair repair prior approval issue is blasting off.  Along with our local chapter and national grassroots following, Users First has reached out to other consumer groups in Illinois to respond to the link below:

We can stop this. The more people who take just a moment to click and take action, the better. Please act today. Share the above link with your networks.
Users First will be following up with the results of the number of people mobilized and the affect on Illinois Medicaid policy. Visit for future results of this effort.

Thank you!!

Eubank Headshot 2011_web




Ann Eubank, LMSW, OTR/L, ATP, CAPS
VP Community Initiatives
Users First, a program of United Spinal Association

75-20 Astoria Blvd, Suite 120
East Elmhurst, NY 11370-1177
Office: 718-803-3782 ext. 7271



You may also contact Ann Eubanks by email at

UPDATE: Because of this post, we received the following response from Paul Tobin –

Dear Friends & Advocates,

I would like to personally thank you for your overwhelming support to end unacceptable delays for wheelchair repair services in the state of Illinois.

These delays average 60-90 days due to a provision in the Save Medicaid Access and Resources Together (SMART) Act that requires prior approval for all wheelchair repairs for Medicaid beneficiaries.

Because of your willingness to act, we were heard by policy makers and United Spinal has been given the opportunity to sit down at the table with Illinois Medicaid to propose solutions to this issue.

Thanks again for being the driving force toward positive change for our community!

Paul J. Tobin
President & CEO
United Spinal Association

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