Privacy Notice

Thank you for using the MyPermobil app.

This Privacy Notice explains how we process data related to your highly monitored connected medical device (the wheelchair) and the personal information connected to this service through MyPermobil. Technical product data in our connected wheelchairs forms part of the digital infrastructure of the wheelchair and is collected to continuously elevate the user experience. We separate our technical product data from personal data. 

For general information see Privacy Notice 

Categories of Personal Data Processed

Usage and Device Information

The wheelchair collects technical data. This includes seating and positioning regimen, mileage, battery status, maintenance information, wheelchair diagnostic data and service data. Data is collected to continuously elevate the user experience and we separate technical product data from personal information. As a user you have the possibility to unlock the full potential of personalizing your wheelchair with MyPermobil. This means you link your personal data to insights from the technical product data collected from the wheelchair.

Legal basis for processing: Contract, Legitimate interest  

Location Information

Permobil offers location-based services that require your explicit consent. The information collected includes the real-time geographic location data of your wheelchair when the GPS device is activated. When you activate location data you share GPS information with Permobil and with your Service Provider. You can turn on or off location data collection on your device in the MyPermobil app or by contacting your Service Provider or Permobil.

Legal basis for processing: Consent

User Information

When using the services as an identified user, we collect and process the following personal data about you:

• Contact Details: Name, email address, phone number, country..
• Service Data: Activities performed within the service.
• Communication Data: Any information shared during support inquiries or other communications.

Legal basis for processing: Contract

Data Collected from app users

For users of MyPermobil, we collect:

• Technical Data: IP address, device type and version, operating system.
• Usage Data: Pages viewed, time spent in the app, and navigation paths.
• Cookies and Similar Technologies: Information for analytics, app functionality, and enhancing user experience. 
• Location data: GPS data is only processed if there is an explicit consent.

Legal basis for processing: Contract, Consent, Legitimate interest 

Third-Party Service Providers using Permobil Fleet Management

Permobil may give Service Providers (Dealers) access to Permobil Fleet Management. Permobil Fleet Management is a remote service portal which allows Service Providers to process data related to the wheelchairs. It also gives the Service Providers access to important technical diagnostic insights about the wheelchairs. Any processing of personal data from Service Providers related to their wheelchair users within Permobil Fleet Management is regulated directly between the parties.

Where we Store your Data

Data is stored electronically in secure servers and services provided by  approved vendors, within subscriptions owned and managed by Permobil. The service agreements of the subscriptions regulate the data in these subscriptions to be owned by Permobil. Data is communicated to and stored in the data center associated with and closest to your country of registration.

Microsoft Azure - Data centers in EU, USA, Canada and Australia.

Sub-Processors

Permobil is using trusted third-party service providers (sub-processors) as part of the service offering. These service providers are integrated into the services and we share parts of the personal information with these services in order to provide the functionality these third-party services offer.

Microsoft Azure

Microsoft Azure is used to host the service and to process and store the information of the services. Statistics about user activity of the app are collected. See https://www.microsoft.com/en-gb/privacy/privacystatement

Purpose of Processing

Permobil processes your medical device and personal data solely to:

• Access information about the medical device such as battery status, system message reporting, seating activity, usage data and access wheelchair settings.
• Service providers can view the status of the wheelchair to diagnose, troubleshoot and resolve issues remotely or to support the service technician with information about which tools and parts are needed for the service visit.
• An authorized service technician connecting to the wheelchair can access the collected information to provide services and configuration of the medical device.
• Necessary communication and notices, such as communication about the products and changes to our terms, conditions, and policies.
• Optional communications to keep you posted on Permobil’s latest product announcements, software updates, and upcoming events.
• Fulfill regulatory obligations related to medical device products.
• Provide ongoing support and aftercare services to the customers.
• Operate, monitor, troubleshoot, audit, research and improve the Permobil services and medical device products. For these purposes we only use the minimum amount of personal information necessary for performing these tasks and where possible, we only use information that has been anonymized.
• Enforce the End User License Agreement (“EULA”); work with your Service Provider to order and provide products and customizations; and enable clinics and health service providers to track and service their fleet of Permobil products.

Technical product data can be used in anonymized form and for product development purposes.

How we protect your privacy

We know that data and privacy is important. We therefore:

• Collect only the data we need to provide and improve our services.
• Store and process data in a secure manner.
• Separate technical product data from personal data.
• Follow applicable data protection and privacy regulations in the markets where we operate.

You can always review more detailed information in our main privacy notice and in our terms of use.

Data retention

Personal information in the MyPermobil app will only be saved as long there is an active account. 

Disconnecting personal data from the connected wheelchair 

You can disconnect your wheelchair in MyPermobil at any time, and by doing so your personal data will be disconnected from the wheelchair. You can also disconnect your personal data from the wheelchair by contacting Permobil Customer Experience.

Having your personal data erased

You can have your personal data erased from all Permobil systems by contacting Permobil Customer Experience.

Back to main Privacy Notice page