Privacy Notice

Your Data, Your Trust, Our Innovation 

At Permobil, innovation drives everything we do. Like any great endeavor, it is purpose-driven, with data as a key enabler. We rely on data to create, refine, and improve our products and services – making them smarter, more seamless, and better suited to your needs. 

Innovation is built on collaboration.  And collaboration is built on trust. You trust us with your data, and we honor that trust and safeguard it. 

That’s why protecting your personal data isn’t just a legal requirement for us; it’s a responsibility we take seriously. We handle your personal information with care, using it transparently and in line with complying with the data protection laws that are effective in the country where you live, work or otherwise reside. Not because we have to, but because we believe in it. 

About This General Privacy Notice 

This General Privacy Notice explains the key rules and practices we follow when collecting, using, and protecting your personal information across Permobil’s websites, apps, software, and services, listed in this Notice. Some services, products, and features may require specific types of data to function effectively. In these cases, we provide dedicated privacy notices with additional details, available directly on the relevant service pages, apps, or platforms, as well as in the left-side navigation.  

How we Collect your Personal Information?

We collect personal data when you interact with us, such as when you visit our websites, place an order, request information about our products or services, register for online services, or use our products. We may collect data directly from you (e.g., via forms) or automatically (e.g., through cookies, analytics tools or service usage logs). Specific details about data collection for each service are available on the respective service pages. 

Roles and Responsibilities

When interacting with the services and providing information about yourself, the following applies.

• Permobil: Acts as both data controller and processor, ensuring compliance with privacy regulations and handling personal data for product and service delivery.
• User of the service: The individual interacting with our services and providing personal data as part of that interaction.

Sharing your Data with Third Parties

We share your data only when necessary and under strict privacy safeguards:

• Third-Party Service Providers: We engage trusted third parties for technical support and operational functions. These providers process data solely on Permobil’s behalf and adhere to contractual data protection obligations. 
• Sub-Processors: Certain features require integration with external providers. Some data-sharing preferences can be managed through our Cookie Settings Platform. Details on data-sharing specifics are available on individual service pages. 
• Collaborations with Selected Partners: We may share anonymized or pseudonymized data with health institutions, researchers, and non-profits to support innovation, medical advancements, and accessibility improvements. Identifiable data is only shared with explicit consent.

Legal Basis for Processing Your Data

We process personal data based on: 

• Performance of a Contract: To provide requested products or services, fulfill orders, and respond to inquiries. 
• Legitimate Interest: To maintain and improve our products, conduct market research, and manage our operations. 
• Legal Obligation: To comply with regulatory requirements, such as tax and legal records. 
• Consent: Where required, for activities like marketing communications or processing sensitive personal data. 

Data Retention

We retain personal data only as long as necessary for the stated purposes, considering legal, operational, and security requirements. Specific retention periods are detailed in service-specific notices where applicable. 

Your Data - Your Rights

You have the following rights regarding your personal data: 

• Access: Request a copy of your data in a structured, machine-readable format. 
• Correction: Request updates to inaccurate or incomplete data. 
• Erasure: Request deletion of data when no longer necessary for legal or contractual obligations. 
• Restriction: Request limited processing of your data under certain conditions. 
• Objection: Object to data processing unless legally required for service fulfillment. 
• Portability: Obtain and reuse your data for your own purposes across different services. 

To exercise your rights, contact us via our request form. We will respond within one month, free of charge, unless requests are repetitive or excessive. 

Further Information

You can turn to the Data Privacy Authority of your country.

For questions or assistance regarding your data privacy, contact us at privacy@permobil.com