Privacy Notice
MyPermobil
Thank you for using MyPermobil. This privacy notice also covers the Permobil Connect website used for signup. This Privacy Notice explains how we process data related to your medical device and personal information connected to this service. For general information see Privacy Notice and Data Processing Terms and Conditions of the Permobil General Terms of Sale (https://www.permobil.com/this-is-permobil/general-terms-of-sale).
Categories of Data Processed
Usage and Device Information
The connected medical device collects details about how you use our products. This includes your seating and positioning regimen and history, mileage, battery status, maintenance information, diagnostic data and service data.
Location Information
Permobil offers location-based services that require your explicit consent prior to activation. The information collected includes the real-time geographic location data of your wheelchair when the GPS device is activated. You can turn on or off location data collection on your device in the MyPermobil app, by contacting your dealer, or by contacting us.
User Information
When using the services as an identified user, we collect and process the following data about the you:
- Contact Details: Name, email address, chair serial number.
- Service Data: Activities performed within the service.
- Communication Data: Any information shared during support inquiries or other communications.
Data Collected from app users
For users of MyPermobil, we collect:
- Technical Data: IP address, device type and version, operating system.
- Usage Data: Pages viewed, time spent in the app, and navigation paths.
- Cookies and Similar Technologies: Information for analytics, app functionality, and enhancing user experience.
Sharing Data
By activating your MyPermobil account, you consent to sharing your data with Permobil and your dealer. You can also choose to share your notifications from MyPermobil to people of your choice. Data shared is Usage and Device Information, Location Information and User Information. You can choose to revoke consent temporarily or permanently via the MyPermobil app, or by contacting your dealer or Permobil.
Where we Store your Data
Data is stored electronically in secure servers and services provided by the following vendors, within subscriptions owned and managed by Permobil. The service agreements of the subscriptions regulate the data in these subscriptions to be owned by Permobil. Data is communicated to and stored in the data center associated with and closest to your country of registration.
Microsoft Azure - Data centers in EU, USA, Canada and Australia.
Sub-Processors
Permobil is using trusted third-party service providers (sub-processors) as part of the service offering. These service providers are integrated into the services and we share parts of the personal information with these services in order to provide the functionality these third-party services offer.
Microsoft Azure
Microsoft Azure is used to host the service and to process and store the information of the services. Statistics about user activity of the app are collected. See https://www.microsoft.com/en-gb/privacy/privacystatement
Purpose of Processing
Permobil processes your medical device and personal data solely to:
- The user can access information about their medical device such as battery charge status, system message reporting, seating activity, usage data and access wheelchair settings.
- Service providers can view the status of the wheelchair to diagnose, troubleshoot and resolve issues remotely or to support the service technician with information about which tools and parts are needed for the service visit.
- An authorized service technician connecting to the wheelchair can access the collected information to provide services and configuration of the medical device.
- Necessary communication and notices, such as communication about the products and changes to our terms, conditions, and policies.
- Optional communications to keep you posted on Permobil’s latest product announcements, software updates, and upcoming events.
- Fulfill regulatory obligations related to medical device products.
- Provide ongoing support and aftercare services to the customers.
- Operate, monitor, troubleshoot, audit, research and improve the Permobil services and medical device products. For these purposes we only use the minimum amount of personal information necessary for performing these tasks and where possible, we only use information that has been anonymized.
- Enforce the End User License Agreement (“EULA”); work with your dealer to order and provide products and customizations; and enable clinics and health service providers to track and service their fleet of Permobil products.